Mega drive 4 Technical support / IBM Kyndryl
- Rivera Manpower
- 0 - 5 years
- Hyderabad
- 3 years ago
- Email to a friend
- Report this job
Job Description
Greetings from Rivera Manpower Services!
Currently we are hiring for KYNDRYL /Cognizant/TECHNICAL SUPPORT/ VOICES PROCESS.
For more information contact the numbers given below:
(Kindly mail/ ping us on whatsapp if the number is busy)
Calls can be made from 9:30am to 6:30pm on Weekdays.
Shakina : 8660034***
Rani : 9742733***
As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers. Responsibilities:
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
- Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
- Providing remote Infrastructure support delivery and performing problem cause analysis
- Collaborating with fellow support colleagues and other internal organizations to provide superior customer service .
Required Technical and Professional Expertise :
- Minimum of up to 0-4 years of experience in IT Industry.
- Graduation is mandatory.
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible.
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently in order to achieve effective and efficient results.
- Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
Perks and Benefits:*Attractive Incentives*Bonus*Incentives*Shift Allowance
Note: Candidates should have experience into technical support voice process / only Female candidates
Regards,
Shakina (8660034***)
Sh***********a@gm**l.com
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations, Role Category: Voice / BlendedRole: Voice / BlendedEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Doctorate Not Required, Any DoctorateContact Details:
Company: Rivera Manpower ServicesLocation(s): Hyderabad
Keyskills: International Call Center Laptop Support Voice Process service desk Technical Support IT Helpdesk Calling Inbound Calls HP infosys Outbound Calling HCL Desktop Support IT Service Desk Technical Process Voice International BPO International Voice Process
Similar positions
Rivera Manpower
Rivera Manpower Services We are currently hiring for JP Morgan Chase/American Express/ Ernst Young (EY) / IBM / Dell / First Advantage /Siemens / Infosys / Amazon / HGS / Crossdomain Solutions / Capita Solutions / First Advantage / swiggy / tesco
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in