Customer Support Specialist - WFH - Delhi @ Infinity Group

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Customer Support Specialist - WFH - Delhi

Infinity Group
5 - 10 years
Delhi, NCR
3 years ago
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Job Description

Read, review, respond, and document user reports, reviews, and support tickets regarding all the gaming-related questions and concerns via Helpshift support system, emails, facebook messages, in app queries, chats and phone calls and other means of communication.

- Adapt to customer needs to provide top quality support for both technical and non-technical issues

- Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% Customer satisfaction

- To ensure all the customer queries/issues are being resolved on priority with clarity and promptness.

Job Classification

Industry: Recruitment / Staffing
Functional Area: Customer Success, Service & Operations,
Role Category: Voice / Blended
Role: Voice / Blended
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate

Contact Details:

Company: Infinity Group
Location(s): Delhi, NCR

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Keyskills: Management Executive management Customer satisfaction query SMS Customer support Customer service Executive search JIRA Gaming

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Infinity Group

Infinity Group is a leading, privately-owned business and investment holding company headquartered in New York City. The Company actively manages a portfolio of businesses and partnerships focused on (i) the acquisition and transformation of quality real estate; (ii) the turn-around and management o...

Customer Support Specialist - WFH - Delhi @ Infinity Group

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