Technical Support Executive @ 24 - 7 Inc

Job Description

We primarily deal with Computers, Laptops and Tablets.
We provide services in-store, on-site, and over the Internet via remote access, and also provide 24-hour telephone and emergency on-site support.
We are the Frontline Support agents and are the first point of contact for any issues the customers are facing with their Computers and Laptops.
We assist customers in troubleshooting some common technical issues using what we call Quick Fixes.
If an issue cannot be resolved using a Quick Fix, the agents use their knowledge of technology, match it to a specific channel and recommend a correct solution to the customer. They also provide in-house appointment.
Some of our major contact types are Device performance issues, Software install or TBS, Printer issues, Checking on repair status, Booking appointments (In-Store or In-Home).
Our Major metrics are NPS, AHT, Case to Call and Dispatch%.

| Suresh GopalaKrishna

| HR Recruitment

| E: su*****************a@***.ai | M : 8147752***

| www.247.ai, Prestige Tech Platina 2, Kadubeesanahalli, Marathahalli ORR, Bengaluru 560087

| We make it simple for consumers to connect with companies to get things done.

Job Classification

Industry: BPO / Call Centre
Functional Area: Customer Success, Service & Operations,
Role Category: Back Office
Role: Back Office
Employement Type: Full time

Education

Under Graduation: Graduation Not Required
Post Graduation: Any Postgraduate
Doctorate: Doctorate Not Required

Contact Details:

Company: 24/7 Customer Private Ltd
Address: Prestige Tech Park,ground to 12th floor,Platina II, ,outer ring road,Kadubeesanahalli village varthur, hobli, BANGALORE, Karnataka, India
Location(s): Bengaluru

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Keyskills:   technical support remote access troubleshooting