Fleet Manager -Hyderabad @ CIEL HR services

Job Description

job Description:-

. Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partners efficiency assigned at an individual level.
. Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.
. Improve and maintain promised delivery times for better customer experience.
. Conduct classroom/ field training at an individual level for better customer experience.
. Conduct regular field audits for better compliance among Pickup and Delivery Partners.
. Manage and control voluntary attrition and control absconders by conducting regular engagement activities.
. Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.
. Ensure excellent customer experience by solving order level escalations.
. Support Pickup and Delivery Partners during emergencies and exigencies.
Desired Skills:-
. Prior experience in process design and operations implementation. 2-3 years of experience in managing blue collar workers.
. Should have a bike and be willing to travel within the city.
. Should be available to work on Weekends.
. Knowledge of supervisory techniques to manage, motivate and train blue collared workers.
. Should know local geographical area knowledge and should be able to converse in local languages
. The candidate should have an entrepreneurial attitude / should be a go-getter Must have attention to detail and critically think through to resolve problems.
. Must have customer service skills and be able to maintain a consistent, high level of services along with proficiency in Excel will be preferre

Interested candidates can share your updated profile to [Confidential Information]. You can also refer any of your friends who will be interested for the above mentioned position.

Regards,
Deeksha
Email: [Confidential Information]
Mobile: 8904309***

Employement Category:

Employement Type: Full time
Functional Area: Customer Service
Role Category: Sales Trainer
Role/Responsibilies: Fleet Manager -Hyderabad

Contact Details:

Company: CIEL HR Services
Location(s): Hyderabad

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