Job duties
*Utilize appropriate logs and/or tracking software for all administrative support work
*Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle
*Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing documents for communications / memos / presentations , data entry for expenses/time/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge), content/asset management, records or other research, high volume mail support
*Use established procedures, standards and formats to complete administrative requests to client satisfaction
*Communicate with team members, lead, supervisor or client on job or deadline concerns
*Meet contracted deadlines for service delivery to our clients
*Troubleshoot basic software or hardware problems
*Help to foster a proactive environment of continuous service enhancement and relationship building with the client
*Perform quality assurance on work of others, as requested
*Adhere to Williams Lea policies, in addition to client policies
*Use equipment and supplies in a cost efficient manner
Keyskills: Service delivery Hospitality Usage Client satisfaction Manager Quality Assurance Relationship building Scheduling Customer service Asset management Data entry
Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.From our humble beginnings as a print shop in London, to our position today as a global outsourcing leader, our business is built on a strong heritage...