Hi,
We are looking forward for Home Loan Product Manager whose KRA for Job is:-
1. Coordinating with cross-functional teams like Operations, Credit, Technology and Sales, to create and continuously enable changes in changes in application form, workflows, policies etc.
2. Defining new processes and documenting of processes related to the loan life-cycle
3. Undertaking projects to identify gaps in processes and initiate corrective action wherever required, including improvement in end-to-end login-to-disbursement turnaround time
4. Monitoring & improving lead-to-login, login-to-approval & approval-to-disbursement ratios
5. Strategically responsible for customer experience - Innovation, Conceptualize and Implement Digitization of customer service framework, Product development and management, New CRM implementation and integration, Automation of customer service processes, and redesigning of core system to support mobility
6. Create prototypes and design flow; present the mock designs to the team/ management : Driving digital penetration of customers through various initiatives and projects
7. Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
8. Scope and prioritize activities based on business and customer impact
9. Lead the development of project plans, schedules, budgets, and appropriate systems documentation
10. Facilitate team input into various stages of product development and design
11. Define and analyze performance metrics & prepare project status and feature
Kindly share your resume at ma*******e@ko**k.com
Keyskills: product management
A 100% subsidiary of India's fastest growing bank, Kotak Mahindra Bank Ltd., Kotak Mahindra General Insurance was established to service the growing non-life insurance segment in India. At Kotak Mahindra General Insurance, we value customer service, quality, and innovation above everything else....