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Help Desk Executive - Hyderabad / Secunderabad @ Sodexo

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 Help Desk Executive - Hyderabad / Secunderabad

Job Description

Dear Aspirant,


Greetings from Sodexo India !!


We have immediate opening for Help desk Executive


Location - Mind Space Building no:06

Preferred only Male Candidate

Salary 15k to 20k + 2 time food facility

BPO experience added advantage

Experience- 2-3 Years

Qualification- Bachelors degree preferred

Roles and Responsibilities

  • Respond to requests for technical assistance in person, via phone, chat or email
  • diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Administer help desk software
  • Follow up with customers and users to ensure complete resolution of issues
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Prepare activity reports
  • Inform management of recurring problems
  • Stay current with system information, changes and updates
  • Help update training manuals for new and revised software and hardware

Interested Candidates can share CV to sy*************n@so***o.com


Contact: 9100827***






Job Classification

Industry: Facility Management Services
Functional Area: Other,
Role Category: Other
Role: Other
Employement Type: Full time

Education

Under Graduation: Any Graduate

Contact Details:

Company: Sodexo
Address: Gemstar Commercial Complex,1st floor,,Ramchandra L, MUMBAI, Maharashtra, India
Location(s): Hyderabad

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Keyskills:   BPO Helpdesk

 Job seems aged, it may have been expired!
 Fraud Alert to job seekers!

₹ 2,50,000 - 3,50,000 P.A

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Sodexo

Founded in Marseille in 1966 by Pierre Bellon, Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating in 80 countries, Sodexo serves 75 million consumers each day through its unique combination of On-site Serv...