Urgent opening For AR Analyst @ Apexon

Job Description

Hi All,

Greeting from Apexon!!!

We do have opening for AR Analyst for Coimbatore-Apexon

Job description:

• Analyzing and sharing feedback of calls made by agents.
• Identifying fatal errors and non-fatal errors impacting the process and take corrective/preventive action
• Call monitoring and feedback Sessions (minimum 5 evaluations per Associate per month).
• Monitoring & auditing call
• Monitor agents to identify errors, deviations & initiate corrective measures.
• Provide actionable data to various internal support groups as needed.
• Proper feedback mechanism with employees, as per clients requirement.
• Provide feedback to Operations Manager on the performance of team members - Weekly/ Fortnightly/ Monthly.
• Prepare and analyze internal and external quality reports for management staff review.

Job Specification:

• 3-5 years of experience in customer services International Voice Process
• Candidate should have excellent communication skills
• Should possess good knowledge in International Voice QA
• Should have the required skills to provide necessary feedback.

Contact :9895635***/Ka*******************l@ap***n.com

Regards

Apexon

HR Team

Job Classification

Industry: BPO / Call Centre
Functional Area: Customer Success, Service & Operations,
Role Category: Non Voice
Role: Non Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate

Contact Details:

Company: Apexon
Address: Module No. 307, 3rd Floor Tidel Park E-ELCOT SEZ Vilankurichi Road Coimbatore - 641014
Location(s): Chennai

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