Analyst, Global Service Desk
- Arrow Electronics
- 1 - 2 years
- Bengaluru
- 3 years ago
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Job Description
What you ll be doing:
- Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.
- A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues.
- A help desk analyst spends the majority of the day performing remote support. This can take a number of forms:
- Over-the-phone support
- Screen sharing or remote control
- Live chat support
- Email support
What we are looking for:
Typically requires a 4 year degree and 1 2 years of experience or a 2 year degree and equivalent related experience
Job Classification
Industry: Electronic Components / SemiconductorsFunctional Area: IT & Information Security, Role Category: IT SupportRole: IT SupportEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateContact Details:
Company: Arrow ElectronicsLocation(s): Bengaluru+ View Contact
Keyskills: Helpdesk Analyst Analyst Service desk IT support Email support Customer support Technology solutions Management Information technology Remote support
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