Phone Banking Officer / Inbound Process
- HY Fly Consultancy
- 0 to 4 Yrs
- Mumbai
- 3 years ago
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Job Description
:- Must be excellent communication skills Verbal & Written.
- Good listening skills and strong communication abilities.
- Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts.
- To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction.
- To identify and convert the opportunities for cross selling (banking product) on customer's call.
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Candidate Desire Profile:
- Must be excellent communication skills Verbal & Written.
- Good listening skills and strong communication abilities.
- Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts.
- Age should be 20-32 years only.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.
- Team player Candidate must be able to work effectively with all levels of the organization.
Salary Package:
- Annual CTC of Rs.2.55 to 3.50 Lac per annum plus performance based high Incentives.
- Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy).
Education Qualification:
- Minimum Graduate with any stream Or
- Post Graduate with any stream.
Job Locations : ANDHERI / VASHI /TURBHE /Thane-West (Maharashtra)
Employement Category:
Employement Type: Full timeIndustry: Banking / Financial Services Role Category: Customer Service (Domestic)Customer Service (International) Functional Area: Not ApplicableRole/Responsibilies: Phone Banking Officer / Inbound ProcessContact Details:
Company: Hy Fly ConsultancyLocation(s): Mumbai
Keyskills: voice service customer outbound calling telemarketing customer retention voice support customer service customer acquisition telesales inbound sales phone banking officer
HY Fly Consultancy
Hy Fly Consultancy If you are interested in Above profile call /Miss call / SMS / Whatsaap on below nos9773553319 - PriyaOr email your resume on  with subject Line Phone Banking Officer - Bank PayrollHy Fly ConsultancyFree Placement / No Registration Charge ...
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