Electronic Relationship Manager- Chennai
- Max Life Insurance
- 2 to 7 Yrs
- Chennai
- 3 years ago
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Job Description
:- Build and deepen relationships with customers to achieve increase in share of wallet and revenues through the phone banking channel.
- Provide professional customer service to achieve high customer satisfaction and retention.
- Have complete knowledge of customer base in terms of the profile, demographics and assets in the bank.
- Serve as one-point contact to the mapped customers of the bank.
- Cross selling of new products and services for both new and existing customers.
- Providing advisory for various products offered by Banks to enhance relationship value.
- Develop and maintain banking relationships with select group of customers through individualized customer service.
- Generate new business to achieve defined targets in terms of no of customers, volumes and revenue for the segment.
- Achieve the budgeted cross sell targets.
- Ensure coverage of customer base in accordance with business plans.
Key skills:
- Ability to manage relationships to improve relationship value of existing Clients.
- Aptitude towards delivering high quality customer service with good organizational and interpersonal skills.
- Excellent communication Skills.
- Self-driven with sales bent of mind.
Regards,
Team HR- ICICI Bank
Employement Category:
Employement Type: Full timeIndustry: Banking / Financial Services Role Category: Sales / BD Functional Area: Not ApplicableRole/Responsibilies: Electronic Relationship Manager- ChennaiContact Details:
Company: ICICI BankLocation(s): Chennai
Keyskills: cross selling customer care phone banking customer service communication skills sales process bpo voice telesales erm electronic relationship manager
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About the organization:Max Life Insurance is India’s 4th largest private life insurance company and is the largest non-bank promoted private life insurer in India. We have demonstrated success in building a business now operating at considerable scale, reflected in more than 60,000 cr of As...
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