Teleperformance is Hiring For BHR - Mumbai
- Teleperformance
- 1 - 6 years
- Mumbai
- 3 years ago
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Job Description
Greetings :
Teleperformance is Hiring for Business HR
Location : Thane
Roles and responsibilities:
Customer:
- To be the first level of Interface between HR & Operations for all HR related Initiatives and Query handling
- Handle all queries, grievances and escalations from associates on the floor and ensure the same are resolved within committed timelines
- Assist the L&D team in the co-ordination for JUMP / L&D initiatives
- Assist EC team in carrying out employee engagement activities across floor
- Support Operations in any Ad-hoc / calendarized engagement activity / R&R /etc.
- Support HR Operations team in any compliance related activity
- Provide HR Policy guidance and Interpretation to employees for resolution to queries on existing policies, salary, Mediclaim, insurance claims etc.
- Support operations in conducting Regular Rewards & Recognition programs on floor
- Co-ordinate with Training team to carry out induction program with new Joiners (Grade I)
- Support supervisor in coordinating / execution of Induction program defined for new joining at TL & TM
- Support / Guide operations in usage of CCMS tool for all process flows defined
- Interacting with the new joiners and managing the entire the Onboarding process.
Operational Excellence:
- Handle all queries, grievances and escalations from associates on the floor and ensure the same are resolved within committed timelines.
- Responsible for the roll-out and closure of Internal Job Posting (IJPs) on the floor within specific time-lines; Identifying tools of assessment/ selection in co-ordination with the OD team and implementing the same for IJP selection
- Implementation of HR initiatives on the floor such as HR Forums, PMS, Employee Satisfaction surveys, EWS, Floor Connects, Vaccination Surveys, etc.
- Ensure timely communication & completion of Appraisals for all teams on the floor; KRO and Appraisal Audits and Performance Awareness sessions conducted for all employees TL and above
- Ensure Employee listening activities are planned, organized & conducted every quarter
- Ensure closure of action planning jointly with Operations within timelines and prepare Communication pack reports for cascades to the floor.
- Ensure Confirmation process is run efficiently in the process; meet up with all employees' (E01/E02) on an EDP and effectively manage the process.
- Conduct regular refresher training on HR policies for both agents and Team Leaders to ensure clarity/awareness on HR policies and procedures.
- Own, Ideate and devise Engagement activities for the Floor
- Organize and Conduct Employee Engagement initiatives like Fun at work activities, CSR, etc.
- Conduct Exit Interviews for resigned employees (E01 to M02) and escalate issues, if any, arising of the interview.
- Investigate and issue DAP (Disciplinary Action Plan) to employees found in violation of process/ company policies post appropriate approvals.
- Maintain database and trackers for all BHR activities on real time basis.
- Ensure consistent and regular usage of CCMS wrt all BHR activities on real time basis.
- Ensure consistent usage of CCMS tool by employees across operations
- Preparation of various BHR Reports within timelines
- Highlight any anomalies / deviations noted within the process to Reporting Supervisor for necessary action
Interested can share re**************i@te************e.com
Job Classification
Industry: BPO / Call CentreFunctional Area: Other, Role Category: OtherRole: OtherEmployement Type: FreshersEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Any DoctorateContact Details:
Company: TeleperformanceAddress: Teleperformance Global Services Pvt Ltd Location(s): Mumbai
Keyskills: HR Policies Grievance Handling Team Training Rewards PMS Employee Engagement Business HR HR Operations Recognition Onboarding
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Teleperformance
Worldwide leader in outsourced Omni channel customer experience management, serves companies and administrations around the world through its core services of customer care, technical support, and customer acquisition, as well as through its speciali
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