Implementation - Team Lead - - Replicon - 6
- Replicon
- 6 - 8 years
- Remote
- 3 years ago
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Job Description
- As an expert in implementation best practices and strategies, educate the team on how to leverage these practices.
- Supervise operations for their designated team.
- Supervise the work of their assigned group on a day to day basis, which may include delegation of work assignments to various team members.
- Provide training and assist with coaching and development of new and existing team members.
- Facilitate communication through regularly occurring meetings, 1:1s or team huddles.
- Expected to handle the first level of escalations on the team s Project and update the status to his immediate Manager.
- Provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and, performance issues which are generally followed by the manager.
- Handle escalated client/departmental issues and deciding what, if anything, to do or offer to achieve resolution.
- Assist in training new Consultants - act as the primary contact for new hires and make recommendations for supplemental training for all team members.
- Act as a technical resource, answer inquiries as needed.
- Assist in answering client overflow calls.
- Update internal training documentation, as necessary.
- Mentor/coach peers as needed.
- The success of a team lead is directly dependent on the team ability to meet the defined KRA and KPI defined by the Implementation Manager.
- Excellent written and verbal communication skills.
- 6-8 years of strong consulting or professional services experience especially in enterprise software such as ERP, CRM, SaaS applications.
- Must have managed Implementation team size of 6 to 10.
- Prior hands-on working knowledge and/or implementation of an enterprise class application.
- Proficient in problem solving/analytical ability.
- Expert project management skills.
- Adaptable and able to manage change successfully.
- Bachelors degree or an equivalent combination of education and experience preferred.
Location - PAN India
Job Classification
Industry: IT Services & ConsultingFunctional Area: Engineering - Software & QA, Role Category: Software DevelopmentRole: Software DevelopmentEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Any DoctorateContact Details:
Company: RepliconLocation(s): Remote
Keyskills: Training Supervisor ERP Performance management Analytical Project management Consulting professional services Enterprise software CRM
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Replicon Software (India) Pvt Ltd Replicon is the leading provider of cloud time tracking applications. We provide unprecedented visibility into time, resource, and project data along with embedded reporting for real-time analytics. Replicon helps customers reduce compliance risk, keep costs dow...
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