Manager Operations - BPO Sales
- VBA Consultants
- 8 to 13 Yrs
- Noida, Gurugram
- 6 years ago
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Job Description
Manager Operations - BPO Sales
Need candidate from HardCore SALES Background
Need candidate from BPO Operations
CALL CENTRE -OPERATION MANAGER1) Hiring, training, and preparing call centre Team Leaders & multiple teams to respond on time to student's & parent's questions subjecting to enrolments.2) Ensuring the understanding and comply with all call centre objectives, performance standards, and policies.
3) Boosting Team leaders & self monitoring agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary
4) Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of nonvalue added processes).
5) Drives continuous improvement through trend reporting analysis and metrics management. 6) Demonstrates a commitment to student service; anticipates, meets and exceeds expectations by solving problems quickly and effectively making customer issues a priority.
7) Maintains discretion and confidentiality in all areas pertaining to systems, data and proprietary information, whether internal to iQor or customer specific.
8) Understands and embraces the business and call centre operations strategic direction. ADDITIONAL INFORMTAION :- 1) Should be Self driven
2) Should be corley from Call Centre -Operations background
3) Should be from Hardcore Sales background
4) Must have handled multiple teams
5) Should have initiation to takecare of the multiple teams & their queries.
6) Should be confident with strategic thoughts of generating revenue.
Call @ 8178225*** to discuss more
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Operations Management / Process AnalysisFunctional Area: Not ApplicableRole/Responsibilies: Manager Operations - BPO SalesContact Details:
Company Name: Vba ConsultantsLocation(s): Noida, Gurugram+ View Contact
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₹ 8 - 14 Lakh/Yr
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