Customer service- International voice - HR @ TELUS International

Job Description

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading

telecommunications companies in Canada. Our competitive consumer offerings include wireless, wireline, internet and Optik TVTM. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Job description

Roles and Responsibilities

1. Analyze and solve customer queries through calls.

2. Assist execution and implementation of process improvements in the CRM team in consultation with Team Lead.

3. Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.

4. Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.

5. Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.

6. Provide splendid customer services to customers in a friendly and courteous manner at all times.

7. Have sufficient knowledge about the products and services and respond to all inquiries accordingly.

8. Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.

Contact Nagesh Panchal @ 8130400***

Desired Candidate Profile

1. Should possess excellent verbal and written communication skills.

2. Should be customer oriented and team

3. Freshers/Experienced can apply(0-3 years).

4. Work Location: Telus International, UG Floor, Tower No. 6, Candor Tech Space, Sector 135, Noida(Delhi NCR)

5. UG/Grad/PG can apply.

6. Candidates should be okay with the work from the Office role.

7. Should be comfortable with night shifts.

Perks and Benefits

1. Annual Package would be in the range of 2.6 to 3.10 LPA.

2. Cab Facilities.

3. Medicare Facility(Free online consultation with Doc).

4. Variables based on performance.

For more information, please contact

Nagesh Panchal @ 8130400***

Email Id : Na*******u@te***************l.com

Job Classification

Industry: IT Services & Consulting
Functional Area: Customer Success, Service & Operations,
Role Category: Voice / Blended
Role: Voice / Blended
Employement Type: Freshers

Education

Under Graduation: Graduation Not Required
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate

Contact Details:

Company: Telus international
Address: 6th Floor,,,,Building No 5 IT ITES SEZ Plot No 20 , 21 Sector135,NOIDA, NOIDA, Uttar Pradesh, India
Location(s): Noida, Gurugram

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Keyskills:   Voice Process Customer Service US Shift Customer Care Night Shift International BPO International Voice Process