Guest Services Associate-Housekeeping
- Marriott
- 0 - 2 years
- Visakhapatnam
- 3 years ago
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Job Description
- Organize and coordinate group check-in/pre-registration procedures
- Sell a room/accommodation to guests without reservations
- Anticipate sold-out situations, identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations
- Block rooms in the computer, identify designated requirements
- Perform duplicate reservation checks
- Run and check daily reports/contingency lists
- Supply guests with directions and information
- Answer, record, and process all guest, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction
- Arrange transportation for guests/visitors
- Issue safe deposit boxes
- Count and secure bank at beginning and end of shift
- Cash-guests checks, process all payment types, vouchers, paid-outs, charges, and provide change
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Assist management in motivating and coaching employees; serve as a departmental role model
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
- Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation
- Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette
- Develop and maintain positive working relationships; support team to reach common goals
- Ensure adherence to quality standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
- Stand, sit, or walk for an extended period of time
- Enter and locate information using computers/POS systems
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds
- Perform other reasonable job duties as requested by Supervisors
Job Classification
Industry: Travel & TourismFunctional Area: Other, Role Category: OtherRole: OtherEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Any DoctorateContact Details:
Company: MarriottLocation(s): Visakhapatnam+ View Contact
Keyskills: Housekeeping Supervisor Quality standards Reservation Banking Management Cost Room
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Marriott
Marriott International is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities.
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