Staff Software Engineer (Backend)
- Uber
- 1 - 3 years
- Bengaluru
- 3 years ago
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Job Description
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The Customer Obsession team builds, owns, and operates the software stack used by Ubers customers, employees, and partners that helps us effectively address these defects both proactively or in response to an issue raised by a customer ultimately resulting in customer delight!In essence, we build the entire customer support infrastructure for the fastest growing companies in the world
- From the moment you access the Support Center in the app, to when a customer service agent solves your problem, and everything in between; our team provides all engineering for a magical support experience
- Do you know how you can access your rider rating nowThat was us
- The driver took a poor route and you want to get money backHey, we just launched that feature
- Creating engineering solutions for riders and drivers is a rewarding experience because we know we make every ride better by providing a world-class support experience
- We look at every facet of the trip and proactively solve your problems before they happen, or we make sure your problem is solved as fast as possible
- In addition to ensuring riders and drivers have a perfect Uber trip, we also have a huge impact on Ubers bottom line
- Our product solutions contribute directly to profitability and revenue, helping Uber move toward sustainable growth
- Our ambition is to establish customer care as a competitive advantage and market differentiator in our industry
- Our customers include:End-users such as Riders, Driver-partners, Eaters, Couriers, Restaurants, Freight carriers, and shippers
- Ubers customer service agents, and their managers Product owners/managers across various Uber businesses that plan customer support and engagement experiences for their respective products
- Engineers at Uber create automation workflows, and author actions and widgets for agents to support their LOB
- Uber Engineering is a high-performance culture marked by fearlessness and smart productivity
- We are looking for a backend Architect/Software engineer who can help build intelligent systems that help power CO
- You should be pumped about building a global transportation marketplace that spans a wide range of cities -- varying from 100,000 to 10 million people in size -- with unique regulatory, technical, and business requirements
Job Classification
Industry: InternetFunctional Area: Engineering - Hardware & Networks, Role Category: IT NetworkRole: IT NetworkEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Any DoctorateContact Details:
Company: UberLocation(s): Bengaluru
Keyskills: Computer science Automation Backend Front end NoSQL Customer support Continuous improvement Customer engagement Distribution system Monitoring
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