Product Support Manager @ Mentis Software S

Desired Candidate Profile

• Broad knowledge of ERP/Banking/Security products and related services; in-depth knowledge of
• products and services for which team(s) provide support.
• Knowledge of basic IT technologies, i.e., Java Based web applications, Cloud based solutions, RDBMS,
• software development, multiple platform Deployment, and architecture.
• Excellent customer service skills that build high levels of customer satisfaction for internal and external
• clients
• Excellent verbal and written communication skills to technical and non-technical audiences of various
• levels in the organization, e.g., executive, management, individual contributors
• Willingly shares relevant technical and/or industry knowledge and expertise to other resources
• Excellent decision-making, problem-solving, team building, negotiation, conflict management and time
• management skills
• Is resourceful and proactive in gathering information and sharing ideas
• Proven project management skills
• Demonstrated customer-focused leadership ability
• Ability to work both independently and in a team environment
• Middle-level management role. Typically, responsible for managing the product/application support team(s)
• in a single line of business. Serves as an escalation point for client issues. Resolves issues and contributes
• to business unit/area development. Directly responsible for managing a staff of four or more direct
• reports, including supervisors and individual contributors in product support and/or associated support
• functions making. Typically requires five or more years related product support experience with at least
• two years of leadership responsibility.

Education:

UG:   B.Sc - Any Specialization, Computers

PG:  Any Postgraduate - Any Specialization, CS

Contact Details:

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Keyskills:   Product Support RDBMS Web Technologies Application Support Software Development Cloud Customer Satisfaction Project Management Executive Management Conflict Management