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Service Desk-MS Sharepoint,MS Exchange,O365 @ Izee Manpower

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 Service Desk-MS Sharepoint,MS Exchange,O365

Job Description

Service desk Microsoft exchange, Teams, Share point support

Designation:Technical Process Specialist

  • Excellent communication skills CEFR :: B2, C1, C2
  • Work experience on Service Desk with good knowledge Admin level experience with any of the Office365 Product (MS teams, Exchange, SharePoint etc.).
  • Working knowledge of Active Directory, Exchange, email migrations, hybrid migrations, Office365 application troubleshooting and general Office365 technical support.
  • Experience on Rave or DFM or Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
  • Research, resolve, and respond to questions in a timely manner.
  • Knowledge of Incident Management lifecycle.
  • Aware of current role SLA and Metrics handled.
  • Talents should be based out of Hyderabad
  • Work from Office is mandatory, No option of hybrid and WFH.
  • 24*7 Shifts are mandatory
  • Split weekly offs/weekday offs.

 

  • Prior experience with Microsoft Related support Projects preferably Concierge or Premier
  • Relevant Microsoft certifications

 

Thanks&Regards

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Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: Service Desk-MS Sharepoint,MS Exchange,O365

Contact Details:

Company: Izee Manpower
Location(s): Hyderabad

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Keyskills:   sharepoint administration exchange server ms exchange exchange administration exchange online ms sharepoint ms teams o365

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₹ 4.0 - 8 Lakh/Yr

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Izee Manpower

Izee Manpower is a leading professional organization servicing a host of fortune 500 clients across verticals and training expertise in soft skills communication and personality development.