Hiring Network Support Engineers @
- Movate Technologies
- 1 - 6 years
- Chennai
- 2 years ago
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Job Description
Job description
Greetings from Movate (formerly CSS Corp) !!!
Designation: Engineer Networking
Role: L1 Engineer
Location: Chennai (Ambit IT Park)
Shifts: Flexible to work in Night Shifts
Looking for Immediate joiners only.
Drop your resumes @ as********************n@mo***e.com
Job Responsibility:
- Troubleshoot/Diagnose all Level 1 issues from the customers and driving satisfactory resolution of the issues.
- Troubleshoot Product, Codes and Configuration issues.
- Ensure consistent customer satisfaction.
- Document all communication with customers in the CRM.
- Interface with international customers (via Phone Support)
- Timely handoff (escalation) of cases that require technical or political to L2 TAC
Primary Skills:
- OSI layers detailed understanding of each layers function and relevant protocols that operates at each level.
- TCP/IP thorough understanding and clear explanation about windowing/handshake mechanism.
- MAC header structure and use of each fields.
- IP header structure and use of each fields.
- ARP how ARP works in a Layer 2 and Layer 3 communication.
- Mac address table fields and how a switch uses MAC table for switching decisions.
- ARP table and how a switch uses ARP table.
- Routing Table fields and how a Router uses routing table for routing decisions.
- DHCP protocol messages (clear understanding of DORA process)
- DHCP operation in layer 2 and layer 3 scenarios (server & client in same Vlan or different VLAN)
- thorough understanding of Broadcast domain and Collision Domain
- thorough understanding of Unicast, Multicast and Broadcast traffic
- thorough understanding of Subnetting, Vlan, VTP, 802.1q, STP, Linkage
- thorough understanding of RIP (version 1 and 2) and OSPF (link states, LSA types, area types, router types, neighbour communication)
- Difference between Routing and Routed protocols
- Good troubleshooting approach (from Level 1 to 7 of OSI)
- Troubleshoot/Diagnose the technical issues.
- How ARP learns the mac address in same subnet and different subnet
- Difference between hub,layer2 switch and layer 3 switch and router.
- DHCP DORA process sender IP, mac and port number and destination IP, mac and port number
- OSI: how to troubleshoot in network with help of OSI model.
- Data link header
- Ip header
- TCP header
Job Classification
Industry: Hardware & NetworkingFunctional Area: Role Category: IT NetworkRole: IT NetworkEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: MBA/PGDM in HR/Industrial RelationsDoctorate: Doctorate Not RequiredContact Details:
Company: Movate TechnologiesLocation(s): Chennai
Keyskills: CCNA OSI Model Network Engineering Network Monitoring Wireless Networking Router Network Support Routing Protocols DHCP Cisco Routers Switch Configuration CCNP Routing Network Troubleshooting Cisco Firewall CCNP
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Movate Technologies
Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries sta...
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