Team Leader Operations @ Transformplus

Home > Operations Management / Process AnalysisCustomer S

Team Leader Operations

Transformplus
2 to 7 Yrs
Hyderabad
2 years ago
Email to a friend
Report this job

Job Description

Team Leader Operations (Mumbai, Bangalore, Hyderabad)

Job description

He/She will be responsible for a team of associates.

Resolve agent and customer issues.

Be directly responsible for the overall performance of team members

Conduct performance reviews and team meetings.

Conduct monitoring and coaching sessions.

Coordinate with training and quality assurance to identify systemic quality-improvement opportunities.

Competent in all process and technical skills required at Agent level thorough understanding of Metrics requirements and targets.

Achieve Call Quality requirements as outlined via Call Monitoring Guidelines Achieve Productivity requirements and performance delivery as outlined via Operation scorecard. Participate in performance improvement task forces as needed and look at continuously raising the bar for Customer satisfaction.

Ensuring customer is advised appropriately, regulations and disclaimers are given as per the process guidelines Role: Team Leader Industry Type: BPO / Call Centre Department: Customer Success, Service & Operations

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Operations Management / Process AnalysisCustomer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Team Leader Operations

Contact Details:

Company: Transformplus
Location(s): Hyderabad

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: operations management team handling csat team management

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ 2.5 - 4.0 Lakh/Yr

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Transformplus

Greetings from Alternate HR Solutions Pvt. Ltd.!!!!!!! We would like to introduce ourselves as established HR Solutions Company operational since 2009 ( 9+ Yrs in this Industry ).We work closely with many of National / Multinational Clients for their PAN India requirements and have proved our...

Team Leader Operations @ Transformplus

Home > Operations Management / Process AnalysisCustomer S