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Customer Care Manager @ Yashpal Singh 1 Hiring

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 Customer Care Manager

Job Description

Customer Service Manager Responsibilities:

  • Supervising day-to-day operations in the customer service department.
  • Responding to customer service issues in a timely manner.
  • Creating effective customer service procedures, policies, and standards.
  • Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
  • Implementing an effective customer loyalty program.
  • Maintaining accurate records and documenting all customer service activities and discussions.
  • Assessing service statistics and preparing detailed reports on your findings.
  • Hiring and training new customer service agents.
  • Managing the approved budget of the customer service department.
  • Staying informed on the latest industry techniques and methods.

Employement Category:

Employement Type: Full time
Industry: Advertising / MR / PR / Events
Role Category: Customer Service (International)Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Care Manager

Contact Details:

Company: Yashpal Singh 1 Hiring
Location(s): Multi-City, India

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Keyskills:   customer service management customer service operations customer service systems customer care customer service inventory management customer service delivery department stores customer service representatives product assortment planning

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₹ 3.0 - 9 Lakh/Yr

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