Quality Analyst
- Acme Services
- 1 to 6 Yrs
- Mumbai
- 2 years ago
- Email to a friend
- Report this job
Job Description
Job description
- Must have a dedicated workspace at home to ensure no background noise for customerinteractions [Calls/Chats/Mails etc]
- Must have Internet speed of minimum of 50 Mbps
- Good Quality Headset
- Power backup in case there are frequent power failures About the role
We are looking for quality analyst to monitor our outbound rider service operations, In this role
you will be:
Monitoring the required number of calls and giving accurate feedback
Constant updating of core processes
Call out process gaps on a day on day basis to improve the rider experience
Understanding rider s expectations and build in the required changes into the process
Should know multiple languages Hindi, English, Marathi or Kannada,Tamil and Telugu
etc
Exceptional listening and analytical skills
Demonstrated ability to create scripts and other written communications
What you will need to do
Take team huddles everyday and close the gaps
-1+ years of relevant experience in quality assurance
-Working Knowledge of CRM tools like Kapture, Salesforce, Remedy etc.
-Excellent communication skills written and spoken.
-Candidates who can speak regional languages in addition to English will be preferred
--MS office intermediate
Mandate requirements
- Must have a dedicated workspace at home to ensure no background noise for customer
interactions [Calls/Chats/Mails etc]
- Must have Internet speed of minimum of 50 Mbps
- Good Quality Headset
- Power backup in case there are frequent power failures -We are looking for quality analyst to monitor our outbound rider service operations, In this role
you will be:
-Monitoring the required number of calls and giving accurate feedback
-Constant updating of core processes
Call out process gaps on a day on day basis to improve the rider experience
-Understanding rider s expectations and build in the required changes into the process
-Should know multiple languages Hindi, English, Marathi or Kannada,Tamil and Telugu
etc
-Exceptional listening and analytical skills
-Demonstrated ability to create scripts and other written communications
What you will need to do
-Take team huddles everyday and close the gaps
-1+ years of relevant experience in quality assurance
-Working Knowledge of CRM tools like Kapture, Salesforce, Remedy etc.
-Excellent communication skills written and spoken.
-Candidates who can speak regional languages in addition to English will be preferred
-MS office intermediate
Employement Category:
Employement Type: Full timeIndustry: Others Role Category: Quality (QA-QC) Functional Area: Not ApplicableRole/Responsibilies: Quality AnalystContact Details:
Company: Acme ServicesLocation(s): Mumbai+ View Contact
Keyskills: remedy crm salesforce
Fraud Alert to job seekers!
₹ 18 - 22 Lakh/Yr
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in