Hiring for Collection Process Job in Vibrantzz
- Vibrantzz Management
- 0 to 3 Yrs
- Mumbai
- 6 months ago
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Job Description
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Customer Account Management:
- Handle inbound and outbound calls, emails, and chats regarding overdue payments.
- Manage a portfolio of customer accounts, ensuring all collections are done promptly and professionally.
- Provide accurate and timely updates to the customers regarding their outstanding balances.
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Payment Collection:
- Negotiate payment arrangements with customers who have overdue bills or outstanding invoices.
- Process payments through various channels (credit cards, bank transfers, online payment systems).
- Follow up with customers to ensure payments are made within the agreed-upon timelines.
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Issue Resolution:
- Address customer inquiries and concerns regarding billing and payment issues.
- Work to resolve disputes or issues that may delay payment, including incorrect billing or discrepancies in the accounts.
- Escalate unresolved issues to appropriate supervisors or managers.
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Customer Service Excellence:
- Provide high-quality customer service while maintaining a professional, empathetic, and patient demeanor.
- Establish rapport with customers to encourage timely payment while keeping a positive customer experience.
- Maintain a polite, respectful, and understanding tone when dealing with irate or distressed customers.
- Educational Background: HSC / Graduate
- Experience: Minimum of 1yr of experience into bpo
- Communication: Strong verbal and written communication skills in [Language], with the ability to engage customers in a clear, empathetic, and professional manner.
- Problem Solving: Excellent problem-solving skills with the ability to handle customer concerns and objections effectively.
- Attention to Detail: Ability to maintain accuracy and attention to detail when managing customer accounts and handling sensitive payment information.
- Experience in collections for international clients.
- Familiarity with collection regulations across different countries.
- Competitive salary and performance-based incentives.
- Comprehensive health benefits.
- Paid time off and holiday leave.
- Career growth opportunities and training programs.
- Dynamic and supportive work environment.
Collection Process - Customer Service (International BPO)
Position: Collections Executive / Customer Service Representative (International BPO)
Department: Collections / Customer Service
Location: [Mumbai / Malad]
Shift: [US SHIFT 5.30PM - 8.00am / 24*7 ]
Overview:
We are looking for a dedicated and detail-oriented Collections Executive to join our international BPO team. As a part of the collections process, you will be responsible for managing customer accounts, ensuring timely collection of outstanding payments, and providing excellent customer service. This position requires strong communication skills, a customer-focused approach, and the ability to work in a fast-paced, goal-driven environment.
Key Responsibilities:
Key Skills and Qualifications:
Preferred Skills:
Benefits:
Contact:
For more details or to apply, reach out at:
Phone: 93hidden_mobile0
Email: hidden_email
Regards,
Snehal Rathod
Vibrantzz Management Services
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: Hiring for Collection Process Job in VibrantzzContact Details:
Company: Vibrantzz ManagementLocation(s): Mumbai
Keyskills: call centre voice bpo collections process calling international call center customer service
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