Provide IT Support to Sophos employees by triaging the Incident, Request, and call
Support PC hardware components, desktop operating system software, and application software.
Perform standard Image Deployment process
Perform minor repairs to equipment and arrange for other servicing needs.
Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors. Communicating with vendor for warranty claims.
Perform Asset Check and Inventory
Contribute to Sophos Technical Documentation and can provide user training for basic hardware and software use.
Provides reports to immediate superior on daily tasks and activities
Performs other functions and requests assigned by immediate superior
What you will bring
Knowledgeable on different Operating System (Win10, MacOS, Linux)
Must be available and willing to commit at least six (6) months initially for an internship.
Must be pursuing an undergraduate or graduate level degree in a computer related field
A basic understanding of Operating system, computer hardware, networking equipment and print services.
Ability to prioritize tasks and efficiently manage time.
Good oral and written communications skills
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information Security, Role Category: IT SupportRole: Desktop EngineerEmployement Type: Full time