Process Trainer - HO - Gurgaon - Frankfinn - 5
- Frankfinn
- 5 - 7 years
- Noida, Gurugram
- 4 months ago
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Job Description
Roles and Responsibilities
Developing product/process training materials, such as digital presentations, Training
manuals, and instructional videos.
Scheduling and conducting training sessions on various sales/call center topics/ pitches to
new joinees.
Ensuring desired productivity of employees trained for the process.
Training employees on new or updated procedures to improve their performance.
Observing the daily operations of sales associates and identifying any of improvement.
Conducting refresher trainings.
Liaising with team leaders and managers to conduct on-the-job Training.
Measuring the effectiveness of training sessions and preparing individual or team progress
reports.
Ensuring employees keep up their productivity and maintain high levels of customer
satisfaction during the OJT.
Work directly with agents/leads to improve overall performance by taking various initiatives
like TNI s, call listening sessions, BQM, regular/structured feedbacks, daily briefings, PKT s
etc.
Roles and Responsibilities
Requirements:
Graduate
Excellent communication and interpersonal skills
A minimum of 3+ years' experience as a process trainer in an outbound call centre process.
Job Classification
Industry: Education / TrainingFunctional Area / Department: Teaching & Training, Role Category: Corporate TrainingRole: Process TrainerEmployement Type: FreshersContact Details:
Company: FrankfinnLocation(s): Noida, Gurugram
Keyskills: process training sales training soft skills behavioural training training analysis presentation skills interpersonal skills training tni soft skills training feedback operations outbound customer service training ojt training delivery communication skills
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