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Application Production Support Job in Ara @ Ara Resources

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 Application Production Support Job in Ara

Job Description

    The Role:

    • As an Application Production Support Analyst, you will be responsible for ensuring the smooth operation of our Internet and Mobile Banking applications. Candidate should have strong technical background, excellent problem-solving skills, and experience in supporting complex financial applications.

    Key Responsibilities:

    • Monitor through APM tool and troubleshoot production issues related to Internet and Mobile Banking applications.
    • Collaborate with development teams to resolve defects, implement fixes, and deploy releases.
    • Provide 24/7 on-call / Physical support for critical production issues.       
    • Develop and maintain technical documentation for application support.       
    • Conduct root cause analysis and implement preventive measures.       
    • Collaborate with cross-functional teams (Infrastructure, Security, and Business).       
    • Implement automation scripts for repetitive tasks.       
    • Ensure Security compliance with IT policies, procedures, and regulatory requirements.

     

    Skills Required:

    • 2+ years of experience in application production support.
    • Strong knowledge of banking applications, internet, and mobile banking platforms.       
    • Proficiency in programming languages (Java, Python, etc.) will be added advantage .       
    • Experience with database management systems (Oracle, MySQL, etc.).       
    • Understanding of IT service management frameworks (ITIL).       
    • Excellent problem-solving and analytical skills.       
    • Effective communication and collaboration.        
    • Ability to work under pressure and meet deadlines.       
    • Strong attention to detail.       
    • Good in documentation

    Qualifications & Experience:

    • BE, BCA, MCA, BSC IT, MSC IT.       
    • 2+ Years of experience        
    • ITIL Foundation, Redhat Certification

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Technical Support / Helpdesk
Functional Area: Not Specified
Role/Responsibilies: Application Production Support Job in Ara

Contact Details:

Company: Ara Resources
Location(s): Mumbai

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Keyskills:   application support production support internet banking mobile banking

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Ara Resources

Our client is the leading catalyst for digital transformation worldwide.  Partnering with Fortune 500 companies, they deliver fast, end-to-end business and technology transformation  solutions, with  measurable results for clients across financial services, payments, retail, automotive, healthc...