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Specialist Patient Experience - Pune - Zocdoc

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 Specialist Patient Experience - Pune - Zocdoc

Job Description

Role & responsibilities:

  • Supporting patients via chat, email, and phone ensuring a seamless Zocdoc experience.
  • Using your multitasking abilities to field requests from multiple users simultaneously.
  • Applying your problem-solving skills to answer patients' questions and make sure they get the appointments they need.

Preferred candidate profile:

  • A great deal of initiative, resourcefulness, attention to detail, and sense of ownership.
  • Impeccable written and verbal communication skills, sharp focus, and the ability to flourish in both independent and collaborative settings.
  • Top-notch customer service skills (experience at a service-based company is a plus).
  • The ability to quickly learn and thrive in a fast-paced work environment.
  • A passion for improving the lives of people through technology is a must.

Perks and benefits:

  • An incredible team of smart and supportive people.
  • A competitive compensation package, including attractive medical insurance.
  • Daycare/creche facility for kids.
  • Corporate wellness programs with Headspace.
  • Cellphone and wifi reimbursement.
  • Competitive parental leave.
  • Annual sponsored health checkups.
  • Sabbatical leave (over 5 years).

Job Classification

Industry: Internet
Functional Area / Department: Customer Success, Service & Operations,
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time

Contact Details:

Company: Zocdoc
Location(s): Pune

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Keyskills:   Customer Service Customer Satisfaction Customer Retention Customer Service Representative Customer Success Customer Retention

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₹ 2.5-5.5 Lacs P.A

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Zocdoc

Want to know more about Zocdoc? Read on!Zocdoc started in 2007 to solve patient problems in the United States by enabling people to search for doctors and instantly book appointments online. Every day, we are driven by our mission to give power to the patient, building products and services that...