Customer Service Executoive Job In Jobs
- Jobs Territory
- 2 to 4 Yrs
- Delhi, NCR
- 5 months ago
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Job Description
- Answer customer inquiries promptly and professionally.
- Provide accurate information about wellness products, services, and health-related queries.
- Resolve customer concerns and complaints.
- Offer guidance on health and wellness solutions.
- Follow up with clients for feedback and service updates.
- Inform clients about new products, promotions, and wellness programs.
- Maintain and track call lists for efficient follow-ups.
- Use a pleasant voice and clear articulation to create a positive experience for customers.
- Listen actively and tailor responses according to customer needs.
- Keep communication professional and customer-focused.
- Accurately document customer interactions.
- Report customer feedback and recurring issues to improve services.
- Stay updated with wellness and health products, services, and industry trends.
- Share accurate information with customers.
- Collaborate with other departments to maintain a smooth workflow.
- Participate in team meetings and training to improve skills.
- Education: High School diploma or equivalent (higher education is a plus).
- Experience: Prior experience in a customer service role is preferred.
- Skills:
- Excellent verbal communication with a professional and pleasant voice.
- Proficiency in English.
- Strong interpersonal and customer service skills.
- Ability to handle high call volumes and multitask efficiently.
- Experience with CRM systems is a plus.
- Personal Traits: Empathetic, patient, proactive in problem-solving.
- Monday to Sunday (with one day off between Monday to Friday).
- Working hours: 10:30 AM to 7:30 PM.
- Competitive salary and incentives.
- Opportunities for career growth and professional development.
- Positive, supportive work environment.
Key Responsibilities:
Inbound Calls:
Outbound Calls:
Communication Skills:
Record Keeping and Reporting:
Product and Service Knowledge:
Team Collaboration:
Qualifications:
Working Schedule:
Benefits:
Employement Category:
Employement Type: Full timeIndustry: Medical / HealthcareRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Customer Service Executoive Job In JobsContact Details:
Company: Jobs TerritoryLocation(s): Delhi, NCR+ View Contact
Keyskills: customer support customer service customer care
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Jobs Territory
Jobs Territory is a class apart company specialized in the domain of ITES, Non-IT, and IT Recruitment and is focused in delivering best-in-class solutions and services in HR enabled by stringent and inherent quality standards, cutting edge technology and state of art infrastructure.We aspire to...
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