Consultant Operations Analyst-ITO087691 Job
- Genpact
- 0 to 3 Yrs
- Hyderabad
- 4 months ago
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Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Consultant Operations Analyst The Operations Analyst I position is in direct support of all systems cloud based and in corporate data centers. This position is responsible for first level support requests related to operational support for Active Directory, Microsoft Exchange, M365 Applications, corporate backups, and monthly monitoring technologies. This position reports to the Corporate IT Operations Team Leader and works closely with the rest of the Operations and Technical Services Infrastructure teams. Responsibilities First level support managing Service Desk tickets in a timely fashion Will be expected to follow Corporate IT Policies/Standards, operational processes, work instruction procedures and assist in troubleshooting after escalating to Local IT support or Systems Engineering staff. Quickly identify and analyze system events through alert notifications and monitoring using automation utilities and take appropriate action Works closely with the Management and peers to resolve support requests and operational activities of data center operations in both a physical and virtual server environment Work hours on normal business days in addition to any planned or unplanned overtime Monitor and apply updates to corporate-wide Servers and Workstations Create and maintain work instructions at SOPs in support of the hosted data centers and internal/external customers. Informs management in a clear, concise, and timely manner of any customer or technical issues. Delivery of excellent service to consumers (internal and external) Maintain a professional attitude and appearance while exhibiting a personable, polite and patient behavior at all times. Perform other related duties and tasks as assigned or as become evident Must adhere to Sarbanes Oxley an FDA policies and procedures Qualifications Include But Not Limited To Experience in IT Support Operational understanding of Active Directory, Microsoft Exchange, M365 Applications and Other Microsoft Technologies Prefer experience with patch management, backup software and hardware, operational monitoring software, terminal services, and other related Microsoft technologies Strong troubleshooting skills to triage issues related to IT systems and applications Excellent customer service Skills Must be able to engage in problem-solving skills to help identify and solve potential issues Associates degree or equivalent from college or technical school or six months to 1-year related experience and or training or equivalent combination of education an experience Languages: English Coverage: EMEA Region coverage / US Eastern Time Zone Coverage Qualifications we seek in you! Minimum Qualifications/Skills Bachelors degree in computer science, Information Technology, or a related field. Effective problem-solving and troubleshooting skills. Strong communication and interpersonal skills. Job Consultant Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jan 29, 2025, 6:23:52 PM Unposting Date Mar 31, 2025, 1:29:00 PM Master Skills List Consulting Job Category Full Time,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Consultant Operations Analyst-ITO087691 JobContact Details:
Company: GenpactLocation(s): Hyderabad+ View Contact
Keyskills: IT Support Active Directory Microsoft Exchange Patch Management Backup Software Terminal Services Troubleshooting Customer Service
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