Principal Client Services Specialist-Cloud
- Vdart
- 4 to 8 Yrs
- Other Karnataka
- 5 months ago
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Job Description
- Job Description Analyze, design develop, troubleshoot and debug software programs for commercial or end user applications. Writes code, completes programming and performs testing and debugging of applications. Communicating: Answering questions, providing information about products or services, and resolving problems Building relationships: Maintaining and improving relationships with clients Managing accounts: Providing client account status or details Coordinating: Scheduling meetings and conference rooms, and coordinating catering and audio visual equipment Analyzing data: Collecting and analyzing data to identify and address problems Suggesting improvements: Identifying and suggesting improvements to customer service procedures and policies Career Level - IC4 Responsibilities As a member of the software engineering division, you will analyze and integrate external customer specifications. Specify, design and implement modest changes to existing software architecture. Build new products and development tools. Build and execute unit tests and unit test plans. Review integration and regression test plans created by QA. Communicate with QA and porting engineering to discuss major changes to functionality. Some of a client services specialist's responsibilities include: ensuring the successful implementation of our products for our clients Collaborate with clients to understand their specific needs and goals for implementing our products Develop and maintain a deep understanding of our products and their capabilities to effectively guide clients through the implementation process Create detailed implementation plans and timelines to ensure a smooth and successful onboarding process for clients Serve as the main point of contact for clients throughout the implementation process, providing timely updates and addressing any questions or concerns Work closely with cross-functional teams, including sales, product development, and support, to ensure a seamless transition from sales to implementation Troubleshoot technical issues and provide solutions to ensure successful product implementation Train clients on how to use our products and provide ongoing support and assistance as needed Document and maintain accurate records of client interactions and implementation processes Continuously seek ways to improve and streamline the implementation process to enhance the client experience Stay up-to-date on industry trends and best practices to provide valuable insights and recommendations to clients Participate in team meetings and contribute ideas for improving overall client services Represent the company in a professional and positive manner at all times Some skills that are important for client services specialist include: Networking. Cloud engineers should understand virtual networks and general network management functions. DevOps. DevOps is a popular framework for cloud engineering, so having a hands-on understanding of DevOps practices can be valuable to employers. Containerization. Cloud engineers should have proficiency of containerization tools and understand Docker and Kubernetes. Virtualization. Cloud engineers should have the knowledge to deploy and run application software on virtual machines. Security and recovery. Cloud security is a growing priority among providers and knowledge of cybersecurity in the context of the cloud is a valuable asset. Effective communication and active listening Problem-solving and critical thinking Adaptability and flexibility Team collaboration and cross-functional coordination Time management and prioritization Empathy and customer service orientation About Us As a world leader in cloud solutions, Oracle uses tomorrows technology to tackle todays problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyones voice is heard, were inspired to go beyond whats been done before. Its why were committed to expanding our inclusive workforce that promotes diverse insights and perspectives. Weve partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs. Were committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 hidden_mobile, option one. Disclaimer: Which includes being a United States Affirmative Action Employer,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Principal Client Services Specialist-CloudContact Details:
Company: OracleLocation(s): Other Karnataka+ View Contact
Keyskills: Networking DevOps Containerization Virtualization Effective communication Critical thinking Adaptability Team collaboration Time management Customer service orientation Security recovery Problemsolving
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