IT Technology Services Specialist @ SAP

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IT Technology Services Specialist

SAP
4 - 8 years
Bengaluru
5 months ago
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Job Description

We help the world run better

Responsibilities:

Drive technical resolution of long running Problem Records / RCAs
Facilitate Zero Outage Room (ZOR) lessons learnt meetings
Preparation and driving of action plan to de-escalate situation related to Outages and RCAs
Drive action plans to prevent recurring outages
Support complex RCAs
Improve the utilization of colleagues (Problem Coordinators & SWAT team) in their respective regions.
Exceptional RCA request approval.
Take necessary steps to address the Global escalations.
Drive internal initiatives or projects or reporting
Outage and RCA review
Support leadership team with outage and RCA related info specific to customers and regions

What you bring:

4 to 8 years of SAP Basis / HANA certification and experience
Solid knowledge in IT and solution
Experience in customer interaction
Experience in working in a virtual set-up involving teams spread across globally
Experience in decision making within own area of responsibility / project
Expert level verbal and written English communication
Experience of coordination across teams and lines of business to solve problems
Experience with Service Now will be an added advantage
Experience and certification related to Root Cause Analysis (RCA) methodologies

Job Classification

Industry: Software Product
Functional Area / Department: IT & Information Security,
Role Category: IT Infrastructure Services
Role: IT Infrastructure Services - Other
Employement Type: Full time

Contact Details:

Company: SAP
Location(s): Bengaluru

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Keyskills: RCA Root cause analysis Backend Product engineering GCP SAP Basis Information technology Analytics Customer interaction sap is

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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IT Technology Services Specialist @ SAP

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