Process Analyst Job in Mphasis at Other
- Mphasis
- 2 to 6 Yrs
- Other Maharashtra
- 5 months ago
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Job Description
- Job Description Process Analyst Claims Process Analyst Role Profile Reports into: Claims Unit Manager Line Management Responsibility: No Level: 2 Location: Pune (hybrid working up to 50% available) Employing Entity: Mrald (Mphasiss dedicated UK Insurance operational services delivery vehicle) Role overview Through personal activities support the day-to-day activities of the wider Claims team ensuring delivery of an effective & high-quality Claims service for the business it services and ensures the team delivers to agreed SLAs & KPIs by completing work in accurate and timely manner. Responsibilities Analyzing of documents received from onshore team, processing in a timely and with Quality Analyze and processing FNOL First notification of Loss, claims set up in processing application and Class application Interacting with underwriters via ECF portal and emails for company underwriters Interacting with onshore team in case of any queries related to the claim Export in-error data from ECF (electronic claim file) and release it to underwriters for review. Review of underwriter comments on ECF transactions to resolve queried and rejected transactions. assist them with supporting documents to match funds. Effective dairy management for active claims file and old age claims Raise question to Senior Technician when unable to complete activities. Engage in feedback and personal development Help deliver the service to the agreed SLAs & KPIs Ensure Personal adherence to, and support, all company compliance, policy, risk management and audit requirements. Ensure successful personal completion of training and assessment exercises as assigned from the Compliance and Training Departments Skills & Experiences Must have +2 years working within the commercial insurance industry +2 years experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications. +2 years experience working within a claims processing team Understanding of London Market Specialty insurance Awareness of the end-2-end insurance placement process good communication skills (written and verbal) Ability to work on own and as part of a team knowledge of MS Office (Word, Excel & PowerPoint Preferred Awareness of the FCA GI regulation, ideally with London Market and MGA experience, knowledge of other relevant regulation/legislation such as GDPR and IDD are required Basic understanding of risk management principles Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team. Quality Standards awareness About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.,
Employement Category:
Employement Type: Full timeIndustry: OthersRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Process Analyst Job in Mphasis at OtherContact Details:
Company: MphasisLocation(s): Other Maharashtra+ View Contact
Keyskills: MS Office Word Excel PowerPoint
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