Warehouse Executive Job In Adarsh Solutions
- Adarsh Solutions
- 1 to 4 Yrs
- Rajkot
- 6 months ago
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Job Description
- Serve as the first point of contact for WMS/OMS-related queries, via phone, email, or chat.
- Assist customers with common WMS/OMS issues such as login difficulties, navigation problems, or data entry errors.
- Provide general guidance and instructions on using the WMS/OMS software efficiently.
- Troubleshooting:
- Investigate and resolve basic WMS/OMS issues related to user setup, workflows, and configurations.
- Diagnose and troubleshoot hardware (e.g., barcode scanners, printers) and connectivity issues.
- Collect and log details of issues, ensuring a thorough understanding before escalating to higher-level support.
- Ticketing and Incident Management:
- Create, update, and resolve support tickets using ticketing or incident management systems.
- Ensure that issues are documented properly, and follow established procedures for issue prioritization and resolution.
- Escalate unresolved or complex issues to L2 or L3 support, ensuring proper handoff and documentation.
- User Training and Documentation:
- Guide users through product features, workflows, and functionalities, helping them get the most out of the WMS software.
- Contribute to and maintain knowledge base articles, FAQs, and troubleshooting guides for end users.
- Collaboration:
- Work closely with L2 support teams and product teams to identify recurring issues and suggest improvements to the WMS.
- Provide feedback from users to help enhance product usability and functionality.
- 1+ Years of supply chain management experience with strong functional (Warehouse Transportation & Logistics), technical and customer-facing skills
- Bachelors degree
- Ability to interpret requirements using activity diagrams, use cases, scenarios, business analysis, flowcharts, document analysis, site visits, business process descriptions and workflow analysis to Induce and manage requirements from clients.
- Experience analyzing, designing, and implementing process and IT solutions
- Ability to engage with people at all levels; both clients and internal colleagues
- Ability to create unique solutions to complex material engineering flow problems, with organizational, process or technology contexts.
- Ability to interact with both business and IT managers to ensure understanding of both the business and IT challenges and solutions.
- Ability to travel 100% to customer sites in Domestic and International
Key Responsibilities:
Customer Support:
Qualifications
Employement Category:
Employement Type: Full timeIndustry: Logistics / Courier / TransportationRole Category: Technical Support / HelpdeskFunctional Area: Not SpecifiedRole/Responsibilies: Warehouse Executive Job In Adarsh SolutionsContact Details:
Company: Adarsh SolutionsLocation(s): Rajkot+ View Contact
Keyskills: troubleshooting skills computer operating communication skills support system erp executive warehouse
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