Executive Customer Service Job In Adarsh @ Adarsh Solutions

Job Description

Job Roles & Responsibilities

• As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills.
• As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.
• Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.
• Able to manage difficult customer issues while working in a fast paced environment Determine the reason for delinquency and best course of action to assist our Borrowers.
• Engage our consumers with the highest level of respect and dignity.
• Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.
• Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.
• Ensure all accounts in assigned lists are managed accurately and timely.
• Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment.
• Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments Candidate Requirements
• Good written and oral communication skills Third-party collections experience preferred (Medical or Telecom)
• HSC passed [10+2]
• This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am Sunday fixed Off & Alternate Saturday Working.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   international bpo customer support inbound calls communication skills outbound calling