Engineer should have good communication skill and technical knowledge.
Engineer should have the ability of learning of new technology
Engineer should have the good knowledge of MDM support.
Engineer should have the good knowledge mailing client like Outlook
Engineer should have the good knowledge mailing client like Outlook
Basic troubleshooting and configuration knowledge of desktops, laptops, Lan, Switch, Passbook kiosk.
Ensure timely resolution of escalated support requests, maintaining a high level of customer satisfaction (CSAT).
Collaborate with other IT teams to resolve complex technical issues.
Monitor and track incidents and request tickets to ensure timely resolution and adherence to service level agreements (SLAs).
Enforce IT security policies and practices, including user access controls, data protection, and compliance with regulatory requirements.
Periodic business user connect & tracking of actionable.
Engineer should be well versed in remote support.
Engineer should have Excellent problem-solving and multitasking skills.
Monday to Saturday working on general shift & on requirement basis on holidays as well.
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: IT Operations / EDP / MISFunctional Area: Not SpecifiedRole/Responsibilies: Desktop Support Engineer Job in PES HR