Senior Associate, Finacle Support Engineer,
- NR Consulting
- 7 to 12 Yrs
- All India
- 7 months ago
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Job Description
- Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels Roles & Responsibilities End to End Handing of Finacle application production incidents with work ranging from incident analysis, driving recoveries along with interfacing systems, communicate on major incidents, Code fix, SIT Testing, UAT Test planning (Scope, duration), review production changes before deployment Source promotion to production Application improvements ranging from performance and operational improvements, identification and remediation of system and automate Toils Automation of manual activities/ processes and System Health checks for Production teams. (Automation experience required) and ensuring SLIs/ SLOs are met Working in a stretch role to take forward production issues from analysis to production fix/deployment Follow Production Support Processes and giving input to strengthen time to time Providing status to leads, stakeholders and working with vendors to review the design/fix/enabling for production deployment Own communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications with management Coordinate recurring issues and ensure long-term resolution through proper Incident and Problem Management Working with various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outages Strong stakeholder management skills with focus on continuous service improvement, consistent delivery and stability of production Drives Root Cause Analysis with technology partners, post incident resolution and facilitates RCA reviews Work with Risk team to respond timely to Audit & Risk RFIs. Manage Audit walkthroughs Analyze incidents in Finacle systems and providing solution/work around for the issues independently Requirements An undergraduate degree or higher 7-12 years of strong experience in the Banking industry with minimum 3+ years in Run-the-Bank (RTB) lead role with a proven track record of working in Finacle environment Experience in Finacle application in code development and fixes (Finacle scripting, product, JRXML, Reports, etc) Must have Good functional knowledge on LOANS (Retail and Corporate), Collaterals, Limits, CASA/TD Finacle SRE. Implement Site Reliability Engineering principles with regards to performance, reliability, monitoring, alerting and maintenance in Production environment. Pro-active Capacity monitoring & Observability of production Infrastructure, automated alerting, performance monitoring and reporting tools Automation of manual tasks in a CORE Banking ecosystem Build and maintain Production monitoring and automation solutions Build and implement Service improvements. Identify, measure and report performance trends SLIs/ SLOs/ SLAs periodically and improve systems performance and associated performance KPIs Sound understanding of RDBMS / Unix / Cloud/ Large banking applications Strong team player, effective at communicating internationally and used to working closely with remote teams Good knowledge of infrastructure technologies used, with focus on AIX/Oracle/Java/ Openshift Solid understanding of BAU support, incident, problem management processes as well as escalation management across a diversified environment Understanding of Risk Management, Disaster Recovery, Business Continuity, IT Security Architecture, and IT Regulatory Compliance Present facts and recommendations effectively in oral and written form Pro-active, independent, resourceful, and able to work in a team High attention to detail with focus on understanding the issues with finding solutions Hands-on SRE/ Production support experience on Core Banking platforms Finacle and Customer master systems Strong technical skills, e.g. scripting or programming experience, DBA/SA skills etc Strong transformation and change management experience Primary Location India-Telangana-Hyderabad - DAH2 Job Technology Schedule Regular Job Type Full-time Job Posting Jul 11, 2024, 10:54:36 PM,
Employement Category:
Employement Type: Full timeIndustry: BFSIRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Senior Associate, Finacle Support Engineer,Contact Details:
Company: DBS BankLocation(s): All India+ View Contact
Keyskills: Stakeholder management Root Cause Analysis Risk Management Disaster Recovery Business Continuity RDBMS Unix Cloud AIX Oracle Java Openshift Incident management Problem management Escalation management Performance monitoring Change management
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