State Head - Collection Job in GM Infotech
- paradigm infotech inc
- 6 to 10 Yrs
- Bhubaneswar
- 5 months ago
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Job Description
- Role: State Head - Collection Experience: 6 years Qualification: Any Graduate KEY RESPONSIBILITIES: 1. Implementing Strategy: o Implement strategic plans for the region to meet collection goals and optimize performance. o Collaborate with senior management to align state operations with the companys overall business objectives. o Regularly assess market trends, debtor behavior, and state economic conditions to adjust strategies. 2. Leadership of Area Managers: o Lead, mentor, and manage a team of Area Managers responsible for overseeing their respective teams of Team Leaders and Field Agents. o Set clear goals, KPIs, and performance expectations for Area Managers and monitor progress. o Conduct regular performance reviews with Area Managers and provide coaching and guidance to improve their leadership capabilities. 3. Performance Management: o Oversee and track the performance of all teams within the region to ensure collection targets are met. o Review performance data from Area Managers and Team Leaders, identifying trends, areas for improvement, and successes. o Address underperforming areas by implementing corrective measures, reallocating resources, or adjusting strategies. 4. Operational Oversight: o Ensure efficient and cost-effective field operations, including travel, logistics, and resource management for all teams in the region. o Monitor operational budgets, ensuring adherence to financial plans and optimizing costs without compromising performance. o Standardize processes across the region to maintain consistency in field operations and collection methods. 5. Escalation Management: o Handle high-priority cases or issues escalated by Area Managers, Team Leaders, or Field Agents. o Resolve disputes or negotiations involving large debts, sensitive clients, or legal concerns. o Collaborate with legal and compliance teams to handle cases that may require legal action. 6. Data Analysis and Reporting: o Analyze data from across the region to identify key performance indicators, trends, and opportunities for improvement. o Provide detailed reports to senior management on state performance, challenges, and financial outcomes. o Use data-driven insights to refine collection strategies and optimize resource allocation. 7. Compliance and Risk Management: o Ensure that all collection activities in the region comply with company policies, local regulations, and legal standards. o Conduct regular audits of field operations to verify compliance and mitigate risks. o Implement and enforce risk management protocols to safeguard the companys interests and reputation. 8. Training and Development: o Work with HR and training departments to develop and deliver training programs for Area Managers, Team Leaders, and Field Agents. o Ensure that all staff are up-to-date on debt collection laws, ethical practices, and the latest tools/technologies. o Promote a culture of continuous improvement and professional development within the region. 9. Client and Stakeholder Management: o Build and maintain strong relationships with key clients, partners, and stakeholders in the region. o Act as the senior point of contact for clients or customers with issues related to collections, ensuring their concerns are addressed effectively. o Collaborate with other departments (finance, legal, customer service) to resolve issues or implement company-wide initiatives. 10. Growth and Expansion: o Identify new opportunities to expand field operations or improve collection rates within the region. o Develop plans for expanding into new markets or regions as part of the companys growth strategy. o Recommend resource allocation changes, technology investments, or team expansions to improve overall state performance. Skills Required: 1. Leadership and Management Skills: o Exceptional leadership skills with the ability to manage and mentor a large and diverse team of Area Managers and Team Leaders. o Experience in conducting performance reviews, providing feedback, and implementing development plans. o Strong decision-making skills, particularly in high-pressure situations. 2. Strategic Thinking and Problem-Solving: o Strong ability to think strategically, set long-term goals, and implement effective plans to achieve them. o Excellent problem-solving skills to address operational inefficiencies, underperformance, or client issues. o Analytical mindset with the ability to make data-driven decisions. 3. Communication and Negotiation: o Excellent written and verbal communication skills, capable of engaging with senior management, clients, and field staff. o High-level negotiation skills for resolving disputes, handling escalated cases, and closing significant debts. 4. Technical Skills: o Proficiency in data analytics, financial reporting tools, and CRM/collections software. o Ability to manage mobile technologies and systems used for field operations. o Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) for reporting and analysis. 5. Compliance and Legal Knowledge: o Strong understanding of debt collection laws, compliance regulations, and industry standards. o Familiarity with risk management practices and legal proceedings related to debt recovery. Job Type: Full-time Benefits: Provident Fund Schedule: Day shift Work Location: In person,
Employement Category:
Employement Type: Full timeIndustry: BFSIRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: State Head - Collection Job in GM Infotech atContact Details:
Company: GM InfotechLocation(s): Bhubaneswar+ View Contact
Keyskills: Technical Skills Leadership Management Skills Strategic Thinking ProblemSolving Communication Negotiation Compliance
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