Process Improvement Analyst Job in Intouch CX
- 24-7 Intouch
- 3 to 5 Yrs
- Hyderabad
- 5 months ago
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Job Description
- Lead process improvement projects within FP&A, focusing on billing processes to ensure timely and accurate invoices.
- Use Lean Six Sigma principles to identify inefficiencies and optimize workflows.
- Analyze current processes, identify bottlenecks, and implement better solutions.
- Standardize process documentation and best practices to improve productivity.
- Work closely with other departments and clients to enhance processes.
- Track and report key performance indicators (KPIs) to measure process improvements.
- Promote a culture of continuous improvement by educating team members on Lean Six Sigma methodologies.
- Identify root causes of inefficiencies and suggest practical solutions.
- Support the integration of automation tools and new technologies for financial processes.
- Bachelors degree in Business Administration, Finance, Accounting, or a related field.
- Proven experience in process improvement (not just a certification).
- Knowledge of Lean Six Sigma (Green Belt/Black Belt preferred).
- Strong problem-solving and analytical skills with attention to detail.
- Experience working with financial processes such as planning, forecasting, and reporting.
- Advanced Excel skills for data analysis and automation.
- Ability to collaborate with multiple teams and senior leadership.
- Strong communication skills to present recommendations effectively.
- Ability to handle multiple priorities in a fast-paced environment.
Process Improvement Analyst
About the Role:
We are looking for a Process Improvement Analyst to join our Financial Planning & Analysis (FP&A) team. The ideal candidate should have hands-on experience in process improvement and not just a certification. This role focuses on improving financial processes, especially within our billing department, by streamlining workflows, reducing inefficiencies, and increasing accuracy.
Key Responsibilities:
Required Skills & Qualifications:
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Finance / Accounts / TaxFunctional Area: Not SpecifiedRole/Responsibilies: Process Improvement Analyst Job in Intouch CXContact Details:
Company: IntouchLocation(s): Hyderabad
Keyskills: analysis kpi process tracking billing workflow lean data reporting optimization automation process improvement green sigma
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24-7 Intouch
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never set...
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