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Associate Job in HCL Technologies at Nagpur

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 Associate Job in HCL Technologies at Nagpur

Job Description

    Associate Nagpur 4.5-8 Years INDIA Job Description (Posting). JD attached (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives. Qualification B-Tech No. of Positions 1 Skill (Primary) DWP-UCC-Network Voice Auto req ID hidden_mobileBR,

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Associate Job in HCL Technologies at Nagpur

Contact Details:

Company: HCL Technologies
Location(s): Nagpur

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