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Assistant Manager - CRM Job in Malabar Group

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 Assistant Manager - CRM Job in Malabar Group

Job Description

    Liaison with Store Heads and solve CRM related gapes. Oversee Google review management to enhance online reputation and customer satisfaction. Efficiently handle complaint management, ensuring swift resolution and customer retention. Drive digital leads through strategic initiatives, optimizing lead generation channels. Develop and implement target-setting strategies for stores to achieve performance goals. Streamline report management for comprehensive insights into operational performance. Coordinate upcoming campaign details for effective campaign management. Design and execute customer engagement programs to foster brand loyalty. Provide comprehensive CRE training to enhance customer service excellence. Spearhead the implementation and adoption of CRM systems in new stores. Lead the hiring and induction process for Customer Relationship Executives (CRE) to build a skilled team.,

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Assistant Manager - CRM Job in Malabar Group

Contact Details:

Company: Malabar Group
Location(s): Kozhikode

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Keyskills:   CRM Complaint management Lead generation Campaign management Hiring

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Malabar Group

Malabar Group.