Customer Relationship Manager Job In Cadfin
- Cadfin Tech
- 1 to 6 Yrs
- Noida, Gurugram
- 3 months ago
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Job Description
- Customer Communication:
- Communicating with customers via phone, email, or in-person to address inquiries, resolve issues, and build rapport.
- Understanding customer needs, preferences, and concerns.
- Providing personalized service and support.
- Relationship Management:
- Developing and implementing strategies to build and maintain strong customer relationships.
- Identifying opportunities to enhance customer satisfaction and loyalty.
- Analyzing customer data to identify trends and patterns.
- Retention and Growth:
- Developing and implementing customer retention campaigns.
- Identifying and pursuing opportunities to upsell and cross-sell products or services.
- Contributing to the overall sales and revenue goals of the organization.
- Team Management (Potentially):
- Supervising and mentoring customer service agents or other CRM team members.
- Training and developing team members on CRM processes and best practices.
- Problem Solving:
- Analyzing customer complaints and identifying root causes.
- Developing and implementing solutions to address customer issues.
- Escalating issues to appropriate personnel when necessary.
- Communication Skills: Excellent written and verbal communication skills are essential.
- Interpersonal Skills: Ability to build rapport and establish strong relationships with customers.
- Problem-Solving Skills: Ability to analyze problems, identify solutions, and implement them effectively.
- Analytical Skills: Ability to analyze data and identify trends and patterns.
- Technical Skills: Proficiency in CRM software and other relevant technologies.
- Empathy and Patience: Ability to understand and address customer concerns with empathy and patience.
- Adaptability: Ability to adapt to changing customer needs and priorities.
- Teamwork: Ability to work effectively as part of a team.
Employement Category:
Employement Type: Full timeIndustry: Medical / HealthcareRole Category: Allied Health ServicesFunctional Area: Not SpecifiedRole/Responsibilies: Customer Relationship Manager Job In CadfinContact Details:
Company: Cadfin TechLocation(s): Noida, Gurugram+ View Contact
Keyskills: customer relationship customer satisfaction customer handling
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