Customer Experience & Growth Manager Job
- Kpr sugar apperals
- 6 to 10 Yrs
- Jamnagar
- 3 months ago
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Job Description
- About XXGO: XXGO is a comprehensive life services platform that simplifies daily logistics and care needs through a single, trusted interface. We believe that modern life is increasingly complex and consumers value simplification and integration of services. At XXGO our endeavour is to simplify and provide core day to day essential services on one platform. We are looking for : Customer Experience & Growth Manager Educational Background: A Bachelor's or Master's degree in Marketing, Business Administration, Communications, or Consumer Psychology is desirable. Additional qualifications in Digital Marketing, Customer Experience Management, or User Experience Design would enhance the profile. Certifications in marketing analytics platforms would demonstrate technical proficiency. Work Experience: The ideal candidate should have 6-8 years of experience, with at least 3-4 years in customer experience management and 2-3 years in marketing or growth roles. They should demonstrate experience in designing customer journeys, building customer support systems, and developing successful acquisition campaigns. Experience managing customer feedback loops and implementing service improvements is essential. Relevant Industry Experience: Previous experience in consumer services, particularly in app-based platforms, e-commerce, hospitality, or transportation services would be valuable. Experience in high-frequency transaction businesses where customer retention is critical would align well with XXGO's business model. Familiarity with subscription or membership models would be advantageous for developing loyalty programs. Role Reporting: To the Leadership team of the company. Location: Jamnagar , Rajkot , Morbi , Gandhidham Mail your resume to : hidden_email,
Employement Category:
Employement Type: Full timeIndustry: Internet / E-CommerceRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Customer Experience & Growth Manager JobContact Details:
Company: xxgoLocation(s): Jamnagar+ View Contact
Keyskills: Customer Experience Management Marketing Business Administration Digital Marketing User Experience Design Marketing Analytics Acquisition Campaigns Hospitality Loyalty Programs Communications Ecommerce
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