Monitoring agent calls and provide feedback Analyzing portfolio performance through calls monitored and performance reports Improving performance through interventions Leading and participating in client calls Continuous portfolio performance improvement Eligibility Criteria Prior experience of call monitoring Good interpersonal skills Excellent Communications Skills (Both Written & Verbal) Should have knowledge in providing feedback, calibration Ability to transfer knowledge & check applicability Self-Starter, Flexible and Willing to Stretch for Business Need Computer knowledge which includes word, excel, power point Graduate degree preferred but can consider HSC or Diploma holder Location: Bangalore,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Assistant Manager (Operations for Inbound)