Vice President - Operations-MAN017923 Job in
- Genpact
- 10 to 14 Yrs
- Jaipur
- 3 months ago
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Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Vice President - Operations Genpact is looking to fill the role of Head of Global F&A, a leadership role responsible for the strategic planning and execution of S2P, R2R, I2C and HRO operations for a key client ensuring all Genpact Delivery centers meet customers and organization needs. This position provides leadership and management to Genpact staff aligned to the client's operations and actively contributes to overall operational targets as well as daily business decisions. The successful candidate will be responsible for customer management, people management, quality management, workplace planning, mentoring, development, and training. Responsibilities Collaborate with clients senior stakeholders and Genpact service lines to develop and execute strategy and operational plans Lead global operations to achieve/exceed P&L Deliver Genpacts digitalization strategy through leveraging the latest disruptive technologies such as Robotics Process Automation (RPA), Artificial Intelligence (AI) as well as blockchain to enhance operational delivery and customer experience Lead and initiate discussions at client-side and highlight key focus areas and bring in traction to support operations, CI initiatives and ensure implementation Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs in operations. Develop and implement improvement plans to close performance gaps. Drive continuous improvement within operational processes, look for opportunities to improve the current cost base Be a senior escalation point for resolving customer & internal issues. Handle escalations confidently, identify key risks, and agree/implement mitigation plans to ensure repeat complaints are eliminated Maintain & grow excellent customer relations focus on improving NPS. Take personal ownership for actions plans that may arise from time to time Work with the client to understand key requirements and translates them into delivery plans capable of being executed effectively by Genpact to agreed timescales Work with clients retained organization to assist with communication of key process changes to drive program adoption within client teams Working with the retained team to identify transformation and productivity opportunities, and interfacing back to the Delivery Centres (and vice versa) Responsible for monitoring process of savings targets, timely deliveries, agreed sourcing projects Proactively engage internal Genpact team to increase knowledge & expertise being delivered to the client on F&A processes Collaborate for the new deal process including solutioning, pricing, due diligence, transition, and stabilization Qualifications we seek in you! Minimum Qualifications / Skills Bachelors/Masters degree from a reputed University Subject matter expert in F&A (S2P, R2R, I2C and HRO) operations the ability to coach & mentor team members across all delivery centers Outstanding negotiation, interpersonal, verbal, and written communication skills Demonstrate a working knowledge of the lean six sigma framework to drive continuous performance improvement Commercially savvy seeks to provide win-win solutions for the Client and Genpact Measurable experience in leading and growing profitable satisfied accounts and/or meaningful business management experience Ability to lead a large team across multiple locations & be able to assimilate & encourage cultural diversity Proven listening and customer service skills Influencing skills, creative thinking/innovative mindset Effective mentoring and relationship building skills with the ability to effectively lead group and interpersonal conflict situations Preferred Qualifications/ Skills Job Vice President Primary Location India-Jaipur Education Level Bachelor's / Graduation / Equivalent Job Posting Dec 26, 2024, 9:04:32 AM Unposting Date Feb 24, 2025, 6:29:00 PM Master Skills List Domain Job Category Full Time,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Vice President - Operations-MAN017923 Job inContact Details:
Company: GenpactLocation(s): Jaipur+ View Contact
Keyskills: FA S2P R2R I2C HRO Artificial Intelligence Blockchain Lean Six Sigma
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