Customer Technical Support Engineer Job in
- Movate Technologies
- 0 to 4 Yrs
- Chennai
- 3 months ago
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Job Description
- Hiring Technical Customer Support Engineers for Robotics Project !! Role : Customer Support Engineer Experience : Fresher - 4 years (Only with Engineering/Computer Science stream) Shift : Rotational Night shifts Work Location : Ambit IT Park - Ambattur, Chennai Work Model : Working from Office Graduation : Any Computer science background only - Degree mandate, No Diploma preferred. Notice Period : Need Immediate joiners only. Please share resumes to hidden_email Note: Should be willing to work from office. Should be willing to work in rotational night shifts. Should be willing to sign service agreement for 2 years. Responsibilities Manage inbound and outbound contacts in a timely manner. Excellent written and verbal communication skills in languages in-scope Well versed with customer handling skills. Follow communication scripts when handling different topics. Basic understanding of tools/platform used for Robotics process automation and workflow automation. Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives. Build sustainable relationships and engage customers by taking the extra mile. Keep records of all conversations in Ui Path owned CRM Database in a comprehensible way. Frequently attend educational seminars to improve knowledge and performance level. Meet personal/team qualitative and quantitative targets. Requirements and skills Minimum 12 months of experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Fluent in the respective language Familiarity with CRM systems (Salesforce) and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively. Minimal bachelors degree of education with background of engineering, Technology, and computer science Basic programming knowledge of Dot Net / C/C++, Java, OOPS concepts and SQL,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Customer Technical Support Engineer Job inContact Details:
Company: MovateLocation(s): Chennai+ View Contact
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Movate Technologies
Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries sta...
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