Customer Service Representative Job in
- Kpr sugar apperals
- 1 to 5 Yrs
- Jaipur
- 3 months ago
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Job Description
- Company Description ClickForge, formerly known as Mytee Products India Pvt. Ltd., is a brand-building organization leveraging new-age technologies to grow and develop brands. Established in November 2021 in Jaipur, also known as the Pink City, ClickForge integrates innovation and automation within the e-commerce industry. Our mission is to enhance the digital presence of brands through comprehensive marketing solutions, such as digital marketing, marketplace management, and website optimization, while fostering a healthy, safe, and evolving working environment for our team. Role Description This is a full-time, on-site role for a Customer Service Representative located in Jaipur. The Customer Service Representative will be responsible for managing customer support activities, ensuring high levels of customer satisfaction, addressing customer inquiries, and enhancing the overall customer experience. Daily tasks include responding to emails, phone calls, and live chats, handling customer complaints, providing information about products and services, and collaborating with other departments for issue resolution. Roles & Responsibilities: As a Customer Support Representative, you will be responsible for effectively communicating with current and potential customers through telephone, email, and online chat (both inbound and outbound). Your goal will be to enhance customer satisfaction and provide timely resolutions to inquiries. Key Responsibilities: Handle customer complaints and develop strategies to enhance customer experience and loyalty. Troubleshoot technical issues and provide resolutions effectively. Process orders and transactions efficiently. Answer customer inquiries regarding products and services. Develop and document knowledge into helpful content for future reference. Qualifications & Skills: >Education: Undergraduate degree in Mechanical, Automobile, or Electronics Engineering is a must. > Experience: Minimum 1-3 years of experience in customer service, preferably in call centers or MNCs. Technical Skills: Proficiency in Microsoft Windows, Word, and Excel. Familiarity with Automatic Call Distribution (ACD) Phone Systems, caller ID, and auto-dialing systems. Soft Skills: Excellent verbal and written communication skills. Strong problem-solving abilities and troubleshooting mindset. Ability to remain calm and composed in high-pressure environments. Good empathy and listening skills to handle customer concerns effectively. Customizations for Different Modules: Technical Support Requires advanced troubleshooting skills for tech-related issues. Sales & Customer Retention Focuses on customer loyalty and upselling strategies. Order Processing & Transaction Handling Involves meticulous attention to detail and accuracy. Content Development & Documentation Requires strong writing and organizational skills.,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Customer Service Representative Job inContact Details:
Company: ClickForgeLocation(s): Jaipur+ View Contact
Keyskills: Microsoft Windows Word Excel Troubleshooting Content Development Documentation Verbal Written Communication ProblemSolving
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