Transaction Solutions Analyst (GDS) Job in
- Kpr sugar apperals
- 2 to 6 Yrs
- All India
- 3 months ago
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Job Description
- At SiteMinder we believe the individual contributions of our employees are what drive our success. Thats why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. Its in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do Were people who love technology but know that hoteliers just want things to be simple. So since 2006 weve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. Weve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, were the worlds leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinders technology every year. About The Transaction Solutions Analyst (GDS) Role It is an escalation specialist for Partner Support Services and a subject matter expert for SiteMinders GDS customers. The main objectives are to provide Level-2 solutions for Partner-related cases and to effectively provide technical support, implementation, and training to SiteMinders Global Distribution System (GDS) and Meta customers. What You Have. Have experience in L2 escalations and/or logs Have a desire and drive to become an expert in GDS Services, Reservations Management: CRS and META search Self-driven to constantly improve their own knowledge or that of the team Great capacity for customer interaction and conflict resolution Strong self-starter and experience working within an SLA or KPI driven environment What You Will Do. As a Partner Solutions Consultant, demonstrate a high level of service and ensure the team achieves it goals, objectives and SLAs. Provide level 2 technical support for all SiteMinder labeled products and services with a primary focus on Partner Support Case management ensuring that all support cases are resolved for escalated to the appropriate team in a timely manner in accordance with SiteMinders SOPs and service level agreements. Continual learning and improvement in technical knowledge and troubleshooting techniques, with the ultimate goal of solving complex-issues in a Customer-friendly manner Be a GDS subject matter expert. Have an in-depth understanding of the technology, service delivered, and the tools used. Coordinate GDS deployments and training, set the customer expectation and resolve the customer issue, deliver against the KPIs. Follow SiteMinders best practice procedures, specifically in regard to escalating any security concerns or breach of security. Working smoothly with the global Partner Support team, collaborating to make the best Customer-experience possible Does this job sound like you If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Transaction Solutions Analyst (GDS) Job inContact Details:
Company: SiteMinderLocation(s): All India+ View Contact
Keyskills: Customer interaction Conflict resolution Technical support Case management Training
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