Senior Support Representative Job In Business
- Kpr sugar apperals
- 1 to 5 Yrs
- All India
- 3 months ago
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Job Description
- About Us: BOS CENTER is a leading provider of APIs, White label software, and other services. We are committed to delivering the best customer experience through innovative solutions and exceptional support. We are looking for a highly skilled Senior Support Executive to join our dynamic team, specializing in API Integration, to help us continue to provide outstanding service to our clients. Job Summary: As a Senior Support Executive, you will be responsible for providing high-level technical support, focusing on API Integration issues, troubleshooting, and customer service. You will work closely with clients to understand their needs, identify solutions, and ensure smooth integration and functionality of APIs within the system. Your expertise in API integration will be key to resolving complex issues and optimizing the customer experience. Key Responsibilities: Technical Support & Troubleshooting: Provide expert-level support for API-related issues, debugging errors, and resolving integration challenges. Assist customers with API authentication, data transfer, and connectivity problems. Identify root causes of technical issues and provide quick, effective solutions. API Implementation & Integration Assistance: Guide clients in implementing and integrating APIs with their applications. Work closely with developers to ensure seamless API functionality. Provide best practices for API usage and optimization. Collaboration with Internal Teams: Work with the engineering and product teams to escalate and resolve complex API issues. Provide feedback to developers on improving API performance and user experience. Assist in testing new API features and updates before release. Customer Interaction & Communication: Support clients via email, chat, and phone calls, ensuring excellent customer service. Explain technical concepts in a clear, non-technical manner to customers. Maintain a high level of customer satisfaction through proactive communication. Documentation & Training: Maintain and update API documentation, FAQs, and troubleshooting guides. Create training materials and conduct webinars for customers and internal teams. Develop case studies and knowledge base articles to improve self-service support. Monitoring & Reporting: Track API performance, identify recurring issues, and suggest improvements. Document customer interactions and resolutions using ticketing systems (Zendesk, Jira, ServiceNow). Generate reports on API usage trends and support metrics. Continuous Learning & Process Improvement: Stay updated on new API technologies, industry trends, and best practices. Suggest improvements to support workflows, documentation, and customer experience. Participate in team meetings and knowledge-sharing sessions. Experience: 3+ years of experience in technical support, with a strong focus on API integrations and troubleshooting. Proven experience in providing customer support in a technical environment. Technical Skills: Strong knowledge of API technologies, RESTful services, and API protocols (JSON, XML, Webhooks, Call back, etc.). Experience with API testing tools (e.g., Postman, etc.). Familiarity with API authentication methods (OAuth, API keys, etc.). Understanding of web services, integrations, and cloud platforms. Problem-Solving Skills: Ability to troubleshoot complex technical issues and offer effective solutions to clients. Communication Skills: Excellent verbal and written communication skills with the ability to communicate technical concepts to non-technical clients. Customer-Focused: Strong customer service orientation and the ability to build and maintain relationships with clients. Education: Bachelor's degree in computer science, Information Technology, or a related field, or equivalent work experience. Preferred Qualifications: Knowledge of API integration frameworks. Experience with scripting languages (Python, JavaScript, etc.) for automation and custom API-related tasks. Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Health insurance Paid sick time Provident Fund Schedule: Day shift Fixed shift Morning shift Yearly bonus Experience: total work: 3 years (Required) Work Location: In person Speak with the employer +91 hidden_mobile Job Type: Full-time Benefits: Cell phone reimbursement Health insurance Paid sick time Provident Fund Schedule: Day shift Morning shift Education: Bachelor's (Preferred) Experience: IT support: 1 year (Preferred) IT management: 2 years (Preferred) Work Location: In person Expected Start Date: 01/04/2025,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Senior Support Representative Job In BusinessContact Details:
Company: Business OnlineLocation(s): All India+ View Contact
Keyskills: Technical Support Troubleshooting Customer Service Web services Communication Skills Scripting languages ProblemSolving CustomerFocused
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