Job Responsibilities and Duties: Answer incoming calls from customers Assist customers with requests for information, complaints, making appointments for all modalities based on availability of slots, and resolve issues for customers Maintain and update customer information Ensure patient forms contain all necessary billing information Booking of home collections and forwarding to home collection department Handling patient queries over email, wattsap, direct calls or missed calls etc. Maintaining data of Received and Missed calls Position Requirements Strong written and verbal communication skills Ability to communicate calmly and diplomatically with customers, co-workers, and visitors Keen attention to detail, especially involving checking forms and documents for proper information Working knowledge of Microsoft Office Suite or similar software Proficient in customer service Knowledge of medical insurance procedures Active listening and comprehension skills Work Experience/Education : 2-3 Years experience in a customer service environment and preferably in a call Centre environment. Diploma or Bachelors Degree Shift Timings: 6 am to 3 pm 7 am to 4 pm 8 am to 5 pm 11 am to 8 pm 12 pm to 9 pm Share Cv hidden_email Job Types: Full-time, Permanent Benefits: Flexible schedule Health insurance Provident Fund Schedule: Day shift Morning shift Rotational shift Work Location: On the road,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Tele Caller Executive Job in Atulaya
Contact Details:
Company: Atulaya HealthcareLocation(s): Other Punjab